Service Manager

 

 

 

 

Position Summary

Are you a team builder? A multi-tasker? A people person, as well as a leader? If so, 4Rivers Equipment wants you to join our team as a Service Manager! This position manages the service department to ensure customer satisfaction throughout the entire service process.  Our location in Durango is looking for qualified candidates today!

Company Summary

By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team.   4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations from Fort Collins, CO to El Paso, TX, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customers, business partners, and employees.  That's being, "Your Working Partner."

Benefits

Low Deductible Medical/Dental/Vision

401K and Roth IRA Options Available

401K Match and Profit Share

Life/AD&D

Online Learning / JDU

Paid Time Off

Asset Investment

4Rivers Employee Discount / ADP LifeMart Discounts

Customized Career Path

 

Essential Duties

• Optimize the Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives. 
• Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Recruits, hires, develops, and retains key talent through training and individual development plans.
• Coordinates customer clinics, field days, and related promotional events. 
• Negotiate equitable service policy settlements. 
• Manage work-in-process and pending service work.
• Analyze service rework and take corrective action.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit. 
• Ensures the maintenance of the service physical plant and yard areas, mobile equipment, service vehicles, shop equipment and tooling. 
• Perform other duties as assigned.

 

Education and Qualifications

• High School diploma or equivalent experience.
• In-depth knowledge of heavy equipment technology.
• Minimum 5 years of experience in a heavy equipment service department (or equivalent experience).
• Supervisory or management experience.
• Strong communication, math, and analytical skills.
• Professional appearance.
• Team building skills. 

4Rivers is an Equal Opportunity Employer.

 

Salary commensurate with experience, knowledge, ability and location.

Req# 1701

Job Posting Closing Date: 1/15/2025