IT Support Analyst I

Position Summary

This position will provide local technical support, as well as work as a Level 1 team member for the Rivers IT Help Desk supporting the entire organization.

Company Summary

By partnering with 4Rivers Equipment, you become part of a John Deere Award Winning team with over 400 employees in locations up and down the Front Range of the Rocky Mountains. From Colorado and New Mexico, down to Texas, we work with customers as friends and focus on getting the job done right. That's being, "Your Working Partner". 4Rivers Equipment is built with positive attitudes and partner-like integrity. We like to get the job done right for our customers, while keeping a fun and team-oriented work environment.

Benefits

• Low Deductible Medical/Dental/Vision
• 401K and Roth IRA Option Available
• 401K Match & Profit Share
• Life/AD&D
• Online Continual Education, including John Deere University
• Tuition Reimbursement
• Sponsorship with John Deere Technician Program
• Paid Time Off
• Volunteer Time Off
• Asset Investment
• 4Rivers Employee Discount/ ADP LifeMart Discounts
• Customized Career Path

Duties and Tasks:

• Provide general hardware repairs (laptops/desktops and peripherals)
• Provide Level 1 IT support to the dealership’s end users
• Accurately track IT inventory
• Ensure proper recording, documentation and closure of issues
• Build/image end user systems
• Perform system testing and updates on a regular basis
• Facilitate the growth and development of special projects as assigned
• Stay current with industry knowledge and products

Qualifications:

• 2 year degree required.  4 year degree or equivalent experience preferred
• Professional and positive demeanor
• Strong customer service orientation
• Strong verbal / written communication skills
• Support experience with strong problem solving
• Understanding of ITIL
• Able to multi-task

Physical Effort: Able to sit and type for the majority of a typical work day, and lift up to 50 lbs.

Travel: Up to 15% - 25% travel time to support dealership locations

Regular and predictable attendance and punctuality is vital.  Must attend work regularly and to arrive at work on time.  Failure to do so detrimentally affects team morale and productivity.